February 22, 2012
Body Media Link Armband - Part Deux
Well, UFG'ers - here's a lesson for you: I hate bad customer service. Hate. For the better part of 2 months, my BodyMedia Link Armband hasn't been working properly. I've spend more time resetting it because it froze than it has tracking anything. So today, I finally had time to call customer service. Now, keep in mind, the BodyMedia Customer Service is only available from 9-5 Monday through Friday. Strike 1. What consumer is available during that time!? Not me, that's for sure.
I call them and say I'd like my money back, because it's getting ridiculous how much I CAN'T use the armband. I tell them it's freezing 2 - 3 times a week and I'm now disenchanted with the product. (Although I'm sure I used stronger words....).
What's Strike 2? They won't refund my money. The only course of action is to send me another armband. Now - I've been practically unable to use it 2 out of the 3 months I've had this thing...and they won't refund? Bad customer service! Why would I waste my valuable time on something I've already experienced not working? Makes zero sense to me.
Strike 3? I have to send them the broken armband BEFORE they send me a new one! Now, I'll give them one thing - they send you a shipping label. It's the least they can do, really. But the whole thing is a process I'd rather not go through.
The moral of the story is this: Although I'll still be wearing the armband (if the new one works), I'll no longer be endorsing it. If you can't at least offer a partial refund for your defunct product, than you don't deserve an endorsement.
If you have a similar story, I'd love to hear it!